Here, you can find information about our Walnt Creek clinic's policies, payment options and more for both returning and new patients from across the Langley area.
New Patients Welcome!
Are you looking for a dentist in the Walnut Creek area of Langley? Contact us today! We are proud to welcome new patients to our dental clinic and are looking forward to meeting you.
Scheduling, Reminders & Cancellations
Our dental team respects your time and does our best to stay on schedule when it comes to appointments and treatment timelines. We send out appointment reminders around one week in advance as well as on the day before your visit to our clinic.
To cancel or postpone your appointment, we respectfully ask that you provide us with as much notice as possible to reschedule.
The success of your long-term oral health care will often rely on you staying educated about your oral health and hygiene.
Because of this, one of our first priorities is to educate our patients and help them encourage their own oral health and well-being. We take time to help you understand the details of your treatment plans, recommended procedures and dental health status.
Frequently Asked Questions & Answers
Here are some frequently asked questions our patients have about our office and dental services.
- What kind of protocols do you have in place to protect against COVID-19?
Our practice follows the guidelines set out by the College of Dental Surgeons of BC and the BC Centre for Disease Control in addition to Work Safe BC guidelines. Follow the link below to learn more about some of the safety measures we are taking at our office to help to keep you and our staff safe at this time.
- What do I need to bring to my first appointment?
When coming to your first appointment, we ask that you bring your current insurance plan and, if possible, your medical history for our review.
- In what kind of situation would I need x-rays?
X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth.
Using X-rays, we are able to see the absence (or presence) of teeth in your mouth (including things like missing permanent teeth, impacted teeth, the position of your wisdom teeth and more), as well as the level of bone in your jaw if it has deteriorated due to missing teeth fr advanced periodontal disease.
Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with X-rays.
- How early should I arrive for my appointment?
We aks that you arrive at least 10 minutes early to your appointment with us in order to give yourself enough time to fill out any required forms or documentation - such as our New Patient Form.
- What hours are you open throughout the week?
Our office is open during the following hours:
- Monday: 08:00 am - 04:00 pm
- Tuesday: 09:00 am - 05:00 pm
- Wednesday: 09:00 am - 05:00 pm
- Thursday: 07:00 am - 03:00 pm
- Friday: 08:00 am - 04:00 pm
- Saturday: 09:00 am - 03:00 pm
- Sunday: Closed
- Are you taking on new patients?
- Do you accept dental insurance? And how does it work?
Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits to which you are entitled.
We are able to electronically submit paperwork to your insurance company on your behalf. Our staff also send our treatment plans for pre-authorization by your insurance provider to determine what your plan will cover specifically.
- How often should I get my teeth cleaned?
Depending on how diligent you are about your at-home care, the condition of your smile and your risk of cavities, the recommendations we provide for your preventive treatments may vary.
We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations.
To help minimize the risk of further damage or decay, patients who are considered to be 'at-risk' of developing oral health issues may be recommended ot see a dentist every three or four months.
For clients with healthy smiles, we recommend visiting the dentist every six months.
- What if my insurance only covers cleaning every 9 months?
Insurance policies differ in what's covered. The '9-month-rule' refers to how frequently you can have a recall exam, polish and fluoride. However, this doesn't mean that you will not be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleed.
Fees & Payment
At Redwoods Dental, we strive to give our patients accurate and comprehensive estimates of our fees before providing treatment. We will not charge more than the amount listed on our estimates without advising you about it first.
We accept payment by direct deposit from your insurance company, e-transfer, cash, debit, or Visa or MasterCard.
Don't hesitate to ask us for more information at your next appointment, or to contact us in order to discuss individual financial arrangements.
Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as possible.